Frequently Asked Questions

Lift Tickets and Season Passes

How Can I get the Best Deal on Lift Tickets?
How Much are Lift Tickets this Winter? Can I Buy Them Online?
What Season Passes are Offered for the 2009-2010 Season? Where Can I Use Them? Where Can I buy One?
» More

Epic Pass

Do I earn PEAKS Reward points for an Epic Season Pass purchase?
Does the Epic Season Pass include Arapahoe Basin?
Epic Pass...What's the catch?
» More

Ski and Snowboard School Lessons

Are lift tickets included with ski lessons/ski school?
Can I make advanced reservations for lessons/ski school?
Do you have rentals available for Children's Ski and Ride School?
» More

PEAKs

How do I login to the website to access my PEAKS account, renew my season pass, or change my address?
What can I use my PEAKS points for?
What is PEAKS? How does it work?
» More

Mountain Information

What are some of the mountains' statistics? Lifts, acres, runs, etc?
What are the resorts opening and closing dates for the 2008-2009 season?
What is the winter weather like? How much snow do the mountains get?
» More

Discounts and Savings

Can I get a discount for being a PSIA or National Ski Patrol member?
» More

Equipment and Rentals

Do I need a reservation to rent equipment? If so, when should I make my reservation?
If I am renting from rentskis.com, what if I have my own boots?
If I am renting from rentskis.com, where and when do I pick up my equipment?
» More

Activities

Do you Offer Night Skiing?
What can my kids do at Vail?
What is the adventure passport? What activities can my family do for free at Keystone?
Where can I golf at Beaver Creek?
» More

Lodging

How do I book my vacation? Can I reserve lodging and other things online?
How is our condo furnished? (Linens, dishes and decor)
Where can I get a map of Vail, and where is my hotel in relation to the lifts?
» More

Dining and Nightlife

What are my dining options around town?
What are the average meal prices at Keystone's restaurants? What type of payment do they take?
What is the dress code for dining out?
» More

Travel and Transportation

How can I rent a car online?
Where can I park for skier day-parking?
Where is the closest airport? Can I book a flight online?
» More

Childcare

Can I call to check in on my child in the Nursery / Daycare?
Can I ski at Arapahoe Basin or any other ski area while my child is at the Keystone Children’s Center?
My child is 8 but developmentally is more like a 5 year old?
Do I need to bring my child’s immunization records?
Do you have any multi day or multi kid packages at Keystone's Children Center?
Do you have half days at Keystone's Children Center?
Do you take children with special needs?
Does my child need to be potty trained to be in the Play School (3-6 year old) program for Keystone's Children Center?
If my 3-6 year old is enrolled in Play School will he get to go outside at Keystone's Children Center?
My child has an allergy, what precautions will you take to ensure he is cared for correctly?
My child is almost 3, why can’t he or she be in the Play School program at Keystone's Children Center?
My Child is an Infant with a specific schedule, how does your Infant Program work?
What are the ages in the Toddler Program for Keystone's Children Center?
What happens if my child is unhappy and/or cries all day at Keystone Child Care?
What if I am running late for Keystone's Children Center?
What if my child needs a 1-on-1 at Keystone's Children Center?
What is the daily program like at the Nursery / Daycare?
What safety precautions are in place for outdoor time at Keystone's Children Center?
What time do I need to check-in with my child for Keystone's Children Center?
Where can I find a babysitter?
Why does the Keystone's Children Center not take children older than 6?
Will my child take a nap at Keystone's Children Center?
Will my Toddler get to go outside at Keystone's Children Center?
Will my two and a half year old be bored in the Toddle Room at Keystone's Children Center?
» More

Groups Weddings Conferences

Does Keystone host weddings and receptions? What venues can I choose from?
Does Keystone offer conference and group services? What are the venue options?
» More

Customer Service

How do I contact lost and found?
What is the customer service phone number? What are the operating hours for the customer service help line?
What is the snow report phone number?
» More

My Account

How can I get a refund?
How do I change my email address? Can I unsubscribe from email updates?
I don't have a credit card. How can I pay with a check?
» More

Environment

Do the ski resorts make snow?
What is the Mountain Pine Beetle? Does it affect the ski resorts?
» More

Online Tools

How do I sign up for regular updates on exclusive offers and travel deals?
What is Snowmate?
» More

Miscellaneous

How can I get employment information?
How many days have I skied this season?
What should I wear while skiing or snowboarding? How should I dress?
» More